Support

Reach out directly or create a Robo Connector ticket so our CX and engineering teams can triage your request. Ticket creation is stubbed locally but mirrors the production payload FlowBeacon will send to Robo Connector.

Contact

Email us for quick guidance, provisioning, or escalation updates.

Email contact@robo-meister.com

Prefer chat? Ping us via the Robo Connector messenger and reference your workspace name for faster routing.

Ticket Portal

Open the Robo Connector portal to monitor or escalate existing tickets.

Launch Robo Connector Portal

Portal access requires the shared CX credentials issued during onboarding.

Create a Ticket

Draft a ticket locally; the payload mirrors the Robo Connector ticket.create template.

Ticket Templates

  • Production Incident Escalation Escalate high-impact production incidents to the on-call crew with PagerDuty and Slack context.
  • Billing Dispute Follow-up Coordinate finance, success, and legal updates for billing disputes requiring manual review.
  • Advocacy Success Story Capture positive outcomes that should feed marketing advocacy programs and customer references.